Washington Emergency Management Division

Washington State 911 Program

The 911 Unit within the Emergency Management Division is dedicated to maintaining the seamless operation of Washington State’s 911 communications system—ensuring fast, reliable, and consistent access to public safety services for all residents and visitors.

This unit supports Public Safety Answering Points (PSAPs) across the state, helping them navigate the complexities of participating in the statewide 911 system. Its efforts are funded through a state 911 excise tax, approved by voters to strengthen and sustain this vital service.

As communication technologies continue to evolve, the 911 Unit remains at the forefront—modernizing the network to support wireless, VoIP, and emerging non-traditional technologies. Their mission is clear: keep Washington connected to help, whenever and however it’s needed.

Start a Career in 911 Today

Washington is home to many Public Safety Answering Points (PSAPs), with career opportunities available year-round across the state.

As a 911 Dispatcher or Call Receiver, you’ll step into one of the most dynamic and meaningful roles in public safety. Every day, people in crisis rely on your voice, your calm, and your expertise. You’ll provide vital support and guidance in critical moments—bridging the gap until help arrives on scene. This career challenges you to think fast, use cutting-edge technology, and make life-changing decisions under pressure.
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If you're ready for a career where every shift makes a difference, join us—and serve your community with purpose.